Begin the day getting set up in your developer environment, learning HTTP and Webhooks, TwimlBin, and start building an SMS Hello Adventure Game.
Chad Selph will cover HTTP Webhooks, using your Twilio Account Portal and using Twimlets in this session.
In this hour we'll build a radio call in app that plays a specific message for the Nth caller using Queue. We'll be using the using the Twilio Helper Libraries, dynamic Queue information, as well as <Queue> and TwiML endpoints.
Kevin Burke will show you the ropes of using Twimlbin, creating custom applications with TwiML and what you can do with the game of telephone.
In this session, Jonas will show you how to use Twilio Client and answer call queues in the browser.
Time to get the app in the cloud! We'll install Localtunnel, create endpoints for linking applications and execute automatic testing for those endpoints. You'll learn to build your first web application, send personalized SMS messages and deploy your own Twilio app.
In this session we'll enque calls into multiple queues and test the twilio applications you build.
We'll walk through the final step, deployment. Install the Heroku Toolbelt, create a Git Repository and connect our apps with other workshop members to finish the Hello Adventure SMS app.
Finish the day with learning Call Center Basics: Bridging and Fair Queuing, using Twilio Client and JWT Tokens, Dequeuing into TwiML, and Communicating Between Browser and Twilio
The Future of Next Generation Communications and You
Fireside Chat with Aaron Levie: The Intersection of Mobile and Cloud
Down to Earth: Designing the Future of Cloud Communications
Building a Great Company, Step by Step
Real time communications is critical in today's world of apps for user engagement, acquisition, marketing and growth. Hear from the startups who are using SMS to connect with customers as well as utilize SMS for business logistics within their apps, and seeing serious results. Moderated by Jolie O'Dell of Venture Beat.
The evolution of communications and payments follow a similar path: both are driven by mobile adoption and supported by SMS. We look at a future where ordering pizza and paying for it is as easy as sending Domino's a text message. What if we could integrate a payment into that same process? In this session, we'll explore the Dwolla API and how you can integrate Twilio SMS for a unified payment solution.
Take an in-depth look at the newly launched tools and APIs for developers, all from Team Twilio. In this session, we’ll get hands-on with the latest services that help make your life as a developer easier. Whether you're new to Twilio or a pro, join us to explore the latest and greatest from Twilio.
For markets like auto sales and real estate, marketers know what works - ads. But how do you track the performance of ads when the conversion is calls? LendingTree approached this challenge utilizing next generation communications tools to build a lead generation machine with serious results, flexibility and scale. Learn how they built this solution and how you can drive calls on a performance basis.
Founded in 2004, with just a handful of people hanging out in a conference room, NY Tech Meetup has grown to become the largest Meetup in the world. With over 27,000 members, it is now a non-profit that supports New York’s growing technology community. What have we learned in the process? How are demos like magic shows? What makes a good demo stand out from a bad one? And how did a monthly demo event contribute to the growth of an industry?
As a hacker, it's easy to spend all our time head down in code and forget to share what we've created. In this talk. Ricky will share some tips and tricks for hustling (without being a creep!) and talk about why he believes sharing your creations with the world just may change your life...or at least get you featured on national television.
Governments must serve all citizens despite limited resources, so how do they empower the populace with the tools and resources to enable conversations around issues such as transit, emergency preparedness, and budget allocation? How can we inspire a more engaged citizenry through more responsive and technologically proficient government institutions? This discussion will explore SMS in the civic space, the challenges faced, the successes, failures, as well as some surprises from three different Code For America Fellows. Moderator TBA.
At Hulu, we believe that every user interaction should be a “Wow!” moment. Customer support is no exception. Off-the-shelf support platforms can get you there, but we found that getting to the “Wow!” at every interaction required us to develop in-house customer support tools that catered to the specific needs of our customer support agents and users.
We had a ton of questions when we started thinking about building a customer support platform: how can we respond to every contact as fast and as efficiently as possible? What contact channels should we monitor and how? How can we provide a “brain-spray awesome” experience to every user? What does a 360 degree view of a customer look like? We’ll speak about how we answered these questions at Hulu, including our choice of technologies like Twilio and backend infrastructure, while taking a deep technical dive into the tools and services we created to realize our solution. Finally, we’ll look at how we measure our success with our customers, the metrics we found were useful to track, and the direction we hope to go with our growing customer base in the future.
Many view voice as yesterday's way to support customers. But, guess what? People still like talking to people, and companies are waking up to the reality that no technology replaces live customer interaction. Voice isn't just a cost-effective support channel - it's also a great way to increase customer loyalty, and maybe sell something along the way. Sam will dig into a year's worth of Zendesk Voice usage data, and see how Voice stacks up alongside email, web, chat, Twitter, and Facebook as a customer service communication channel.
Discover the internet of things, where one can control physical things in a physical world via actions in the cloud. In this session, we will live code something fun that interacts with the real world using Twilio and the Ninja API--bring your ideas.
Rails did a lot to bring REST to developers, but its conception leaves the REST devotee feeling a bit empty. "Where's the hypermedia?" she says. "REST isn't RPC," he may cry. "WTF??!?!" you may think. "I have it right there! resources :posts ! What more is there? RPC? Huh?"
In this talk, Steve will explain how to design your APIs so that they truly embrace the web and HTTP. Just as there's an impedance mismatch between our databases, our ORMs, and our models, there's an equal mismatch between our applications, our APIs, and our clients. Pros and cons of this approach will be discussed, as well as why we aren't building things this way yet.
So, you've created great value with your Twilio-powered application. Wonderful. How do you get that into your customers hands... and your hands onto their credit cards? This session walks you through low and high-touch strategies for marketing and selling into businesses small and very, very large.
The Twilio Helper Library for Salesforce provides an Apex interface to Twilio, making it easy to send and receive voice calls and text messages from the Sales and Service Clouds, and your own Force.com applications. This session will get you started with the helper library, show you how to leverage Twilio for SMS lead generation in just a few lines of Apex code, and walk you through creating a simple, yet powerful, interactive voice response (IVR) system that greets callers by name and routes their calls to the correct representative.
Learn all you need to know to take your Twilio applications global. This session will cover how to use SMS around the world and how to deploy phone numbers in multiple countries, alongside tips and tricks to give your user base the best global experience possible.
We're calling on all DOers to spend the evening with us on October 17th doing what you do best: building awesome stuff. We’ll bring the Red Bull, power strips, and food. You bring the code. Dive into newly released Twilio products and get expertise input from Twilio developers and evangelists on site. Hack from 6pm to 1am supported by tools and services from our friends at Amazon Web Services, Box, Duckboard, Heroku, Mashery, SendGrid, Singly, SoundCloud, and Windows Azure. In end we’ll demo what we’ve built and hand out killer prizes for best overall hacks and best use of each API.
Building for Billions: API Platform Technology For Global Communication
Marketplaces are the hallowed ground in the minds of some -- from eBay and Craigslist to Airbnb and Uber. Marketplaces mean building a place where your buyers and sellers can both do business. Listen to lessons Zaarly has learned in marketplace-building, including insights into transparency, ratings & reviews, marketing, tools, and what works and what doesn't.
If you deal with a lot of data, designing an interface that's easy to use can be a big challenge. In this session, get familiar with the process of creating a dashboard that displays a lot of data in a clean and intuitive way. We'll focus on some practical design principles that will help make your data easy to understand and retain. You'll walk away with solid tips to create your own data dashboard and have a better understanding of what works and what doesn’t when displaying big data.
Have you ever had a kick-ass idea for a mobile app but don’t have the time or expertise to build out scalable back-end services like identity, storage & notifications? In this session, we'll develop a brand new application “on-the-fly” running across devices, powered on the back-end by Twilio and Windows Azure Mobile Services.
Developers today must understand the fundamentals of marketing in order to get more users, more revenue, more funding--or even a better job. Marketing is useful. Badly executed marketing, just like poorly written code, can leave lasting scars. In this session, developers will learn how to identify and partner with marketers who "get it." Marketers will learn to address developer painpoints before promising benefits.
Twilio Client lets any browser, phone or tablet talk using only a data connection. With Twilio Client, you can embed voice directly into your web, iPhone or Android apps. This session covers the latest Twilio Client technology and APIs, and also provides best practices in embedding Twilio Client into apps for sales, support, conference calls and more.
Being able to control robots from your mobile device is key to the future of the robotic apocalypse, thus the knowledge of building with telephony and robotics is of top value. Meet Sphero, the world's first robotic ball and game system you control from any mobile device. Get hands on with Sphero's SDK as we build a Twilio-powered app so that by the end of the session, all of your balls will belong to us.
Workflow and telephony solutions increase efficiency and empower people by moving process and execution from the desktop to your pocket. Big businesses are now realizing that their people already have the skills to interact on this level - in fact, they expect it. The personal nature of mobile and social connectivity can pay dividends in the complex corporate world. This session will explore how the world’s largest companies can leverage the Twilio toolkit and the innovative ServiceNow platform to move an entire workforce in the same direction.
We send our data in realtime to the cloud, so we can instantly route relevant conversations to the appropriate medium (apps, mobile browsing, desktops, SMS, voice etc) and combine them where necessary. Everything is connected. We now have massive opportunities to interact with huge audiences at scale, for those that can leverage the technology.
In this talk, Phil will briefly cover some of the core realtime web technologies that are contributing to this and then, using Twilio and Pusher, he'll explore and demonstrate the communications benefits that realtime web technologies offer.
The Twilio platform can support tens of thousands of simultaneous calls, however, your target can not. We'll take a look at an advocacy use case, where 10,000 engaged activists picked up the phone to dial their legislator. This session will give you the tips and techniques to benefit you, your callers and your mission when supporting massive numbers of inbound calls. We'll cover Twilio features like voicemail, transcription, failover numbers and call interrupting, plus scripts to review your past call logs, what patterns to expect and fun ways to handle your leftover calls.
It's no doubt that the shift to the cloud has had a major impact on the business of software, and how customers consume what we build. This session explores how the cloud is changing which opportunities exist for startups and how startups shold avail themselves of the cloud. The panelists will also chat about the trends, patterns and future around the business of the cloud. Hear leading investors' views on what the role of the cloud is and what you should know for your company.
Learn about VoIP Drupal, an innovative open source communications framework developed by MIT. By combining the power of Drupal and Twilio, VoIP Drupal facilitates the implementation of community outreach initiatives, phone-based polls, audio blogs and information systems that provide an online presence even to those with and without regular high technology access.
It's hard to re-architect and rewrite next-generation services that will scale horizontally and last for years to come. It's even harder to replace the existing services without downtime or regressions. In this talk, we'll discuss techniques we've developed at Twilio to do just that. We'll be using examples from three of our biggest systems: our SMS service, API framework, and billing system.
This panel will look at security in the cloud and how companies are making sure their users are protected. Hear directly from the leading companies on how to approach security and privacy in the cloud, the tools they use and the future of security for end users. Moderated by Fredrick Lee of Twilio.
How do you build a communications app for a population that can't communicate via voice? Previously, those hard of hearing and deaf have to deal with expensive hardware and privacy issues just to communicate over the phone. Today we have tools to build forms of communication that allow the deaf to communicate with anyone, with or without a smartphone. Learn about Deaftel's challenges and experience in this community, as well as exploring cloud-powered telephony as a solution for those who struggle with communications tools.
Shortcodes are widely used for broadcasting promotional SMS messaging en masse, and that totally works. But, using Twilio, we can leverage shortcodes for accessible two-way interactions that can provide immediate feedback from a huge audience. In this session, David will go over the process of aquiring your own shortcode and demonstrating SMS interactions with a Ruby on Rails app, which will be available for anyone to use and modify on Github.
Learn how RedBeacon, recently acquired by Home Depot, scaled it's IVR call center operations to over 1 million call minutes per month.
Learn to build a digital doorbell that lets visitors contact you when they arrive via SMS and even unlock the door without leaving your desk. This system allows visitors to communicate with employees inside via an iOS interface and SMS. People will learn how to integrate Twilio with an iOS app via a server written in Sinatra, and configure hardware to interact with the real world.
Learn how to approach your development driven by the API. This session will focus on developer and user interaction, philosophy behind the code we write, service oriented architecture and layering APIs.
It's amazing what new products hit the market and quickly get voted off the island. We've all seen something with major initial buzz but zero viability and sometimes you just have to wonder "what were they thinking?" This session will look at the process of making sure your new idea really has an opportunity with your target market. You'll walk away with tried and true techniques for assessing the opportunity upfront, testing it with the market, and finally rolling it out for the best results possible.
Building apps with the ability to connect voice calls over wifi and data is what will take your app to the next level. In this session, learn how to integrate Twilio's iOS Client SDK into your iPhone and iPad apps. Walk through the basics of building an app with Twilio Client SDK and adding Twilio to an existing app. Prior iOS experience is not required for this session.
Since the beginning, adoption of Twilio by Fortune 500 companies and global Web brands has followed the same explosive trajectory as its self-service audience. Both types of customer appreciate Twilio for its power and simplicity, but Enterprise customers, the subject of today's talk, exhibit distinct technical and commercial requirements.
We will examine Twilio's scalability and reliability characterics, share best practices on designing Twilio-powered communication systems, and highlight new and upcoming Twilio features that are the result of Enterprise feedback. Specifically, a deep dive of SIP and <Queue> will round out the discussion.
Fredrick Lee, Twilio's Lead Security Engineer, and Zeeshan Yoonas, Head of Sales, will be on hand to assist with your questions during Q&A.
