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Thursday, October 18 • 1:40pm - 2:10pm
How to Support 10,000 Incoming Calls & Have Fun Doing it

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The Twilio platform can support tens of thousands of simultaneous calls, however, your target can not. We'll take a look at an advocacy use case, where 10,000 engaged activists picked up the phone to dial their legislator. This session will give you the tips and techniques to benefit you, your callers and your mission when supporting massive numbers of inbound calls.  We'll cover Twilio features like voicemail, transcription, failover numbers and call interrupting, plus scripts to review your past call logs, what patterns to expect and fun ways to handle your leftover calls.

avatar for Mal McKay

Mal McKay

Lead Developer, Mobile Commons
Mal is the lead developer at Mobile Commons, the technology behind the mobile messaging campaigns for the country's leading non-profit and advocacy groups. Mal spends his time making Mobile Commons super easy to use and then scaling the backend to keep up. Mal now lives in Brooklyn... Read More →

Thursday October 18, 2012 1:40pm - 2:10pm PDT
Unlocking The Box

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