Many view voice as yesterday's way to support customers. But, guess what? People still like talking to people, and companies are waking up to the reality that no technology replaces live customer interaction. Voice isn't just a cost-effective support channel - it's also a great way to increase customer loyalty, and maybe sell something along the way. Sam will dig into a year's worth of Zendesk Voice usage data, and see how Voice stacks up alongside email, web, chat, Twitter, and Facebook as a customer service communication channel.