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Wednesday, October 17 • 3:15pm - 3:45pm
Integrating Voice into Today's Customer Service

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Many view voice as yesterday's way to support customers. But, guess what? People still like talking to people, and companies are waking up to the reality that no technology replaces live customer interaction. Voice isn't just a cost-effective support channel - it's also a great way to increase customer loyalty, and maybe sell something along the way. Sam will dig into a year's worth of Zendesk Voice usage data, and see how Voice stacks up alongside email, web, chat, Twitter, and Facebook as a customer service communication channel. 

avatar for Sam Boonin

Sam Boonin

VP of Product Engagement, Zendesk
Sam Boonin is VP of Product Engagement at Zendesk, where he leads a team that combines interaction design, product management and analytics to improve the overall product experience. Sam has spearheaded the creation of the Zendesk Benchmark, which enables over 15,000 organizations... Read More →

Wednesday October 17, 2012 3:15pm - 3:45pm PDT
Going the Distance

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